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Privacy

Policy

Last Updated On 17-Oct-2023
Effective Date 17-Oct-2023

This Privacy Policy describes the policies of Shearwater Victoria Falls, Adam Stander Dr,, Victoria Falls 00000, Zimbabwe, email: online@shearwatervf.com, phone: + 263832844471 on the collection, use and disclosure of your information that we collect when you use our website ( https://www.shearwatervictoriafalls.com ). (the ā€œServiceā€). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

  • Marketing/ Promotional
  • Administration info
  • Manage customer order

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Data collection & process
We require such third partyā€™s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at online@shearwatervf.com. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at online@shearwatervf.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third Party Links & Use Of Your Information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer, Carol White at Adam Stander Dr, Victoria Falls, Zimbabwe, email: online@shearwatervf.com. We will address your concerns in accordance with applicable law.

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Specials

Victoria Falls

Shearwater offers a wide range of accommodation and activity packages. Save big when you book one or more of our special Combos.

Price Match Guarentee

At Shearwater Victoria Falls, we ensure you get the best price with our Price Match Guarantee, offering our activities at the very best price possible.

What Qualifies?

Identical Activity
The activity must be identical in all aspects (e.g., same provider, same inclusions, same cancellation policy).
Included Competitors
To request a price match, provide evidence of the competitor's lower price. This might involve submitting a link.
Exclusions
There may be exclusions, such as special events, limited-time promotions, or activities offered by third-party sellers on marketplaces like Groupon.

*Included Competitors : GetYourGuide, Viator, Tripadvisor and Booking.com

Cancellation Policy

24hrs Prior
Within 24hrs
Fully Refunded Cancellation
50% Refund Cancellation

At Shearwater Victoria Falls we understand that plans can change, and we strive to be as accommodating as possible. However, to ensure that all participants have the best experience, we have implemented the following cancellation policy:

  1. Cancellations Made 24 Hours Prior to the Activity:

    • If you need to cancel your reservation, please notify us at least 24 hours before the scheduled activity. Cancellations made 24 hours or more in advance will receive a full refund or the option to reschedule at no additional cost.
  2. Cancellations Made Less Than 24 Hours Prior to the Activity:

    • Cancellations made within 24 hours of the scheduled activity time will be subject to a 50% refund. We understand that unforeseen circumstances can arise, so we offer the option to reschedule your activity, subject to availability and a rescheduling fee of 5% of the activity.
  3. No-Shows:

    • Failure to attend the activity without prior notice will result in the full charge of the activity with no option for a refund or rescheduling.
  4. Exceptions:

    • In certain cases, such as emergencies or extreme weather conditions, exceptions to this policy may be made at the discretion of our management team. Please contact us as soon as possible if such circumstances arise.
  5. Group Bookings:

    • For group bookings, cancellations must be madeĀ  48 hours prior to the scheduled activity. Cancellations made within this time frame will be subject to the terms outlined above.

By booking with us, you agree to the terms of this cancellation policy. We appreciate your understanding and cooperation.