Shearwater Victoria Falls Reviews

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Excellent rating
Based on 1711 reviews
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Shearwater=rip-off Attention, absolute rip-off. We had booked a transfer from Kasane to Victoria Falls City and back through an agency. The price was already quite heavy at US$70/person. Then when we arrived at the Shearwater office in Vic Falls City, suddenly we wanted to have $140 on the grounds that the price was just for the one-way trip. D.h. 560$ for 4 people!!! For this price I would have expected a flight, or at least a Range Rover in Pullman version with champagne and caviar. Instead, we changed cars six times on the way back and forth, missed our helicopter flight scheduled for 9 a.m., finally took off at 11:30 a.m., so we wasted the whole morning in the cosmopolitan city of Vic Falls City. This is what modern robbery looks like.
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EspressoMuck
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Great Frank the tank was our guide! Request him and you will not be disappointed in this activity!! Truly amazing water to go down in! Remember to tip your guide!!
Jaun S profile picture
Jaun S
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Nice cruise, wholesome people The cruise itself is what you'd expect. What makes it 5 Stars is 1) the Co-Captain has a great sense of humor when giving information and 2) Kuda, the driver that picked me up and brought me back is an icredibly helpful and wholesome guy. Easy 5 of 5
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Sebastian K
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Wet and Wild Ride! Had a fun and wet adventure jet boating at Victoria Falls. This is not the same as jet boating in New Zealand, but still a fun and informative ride. Very friendly staff. You do have to trek down and then back up 365 steps (often steep) so be prepared for that. You also will get wet! Gorgeous setting - amazing seeing the falls from the river.
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John B
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Memorable Tour Experience We booked 3 tours from Shearwater as below which turned out to be very good experience and we had memorable tours with them. The reason we chose Shearwater because their customer service was more responsive and attentive via emails and WhatsApp as compared to their competitor - Wild Horizons. The only setback was that they required more time to respond to our requests. 1) Zambezi Sunset River Cruise - 5 star for this tour with relaxing cruise experience served with free flow of drinks and alcohol plus snacks. We managed to see nile crocodile, bushbuck, vulture, hippos, birds, etc. The guide at the cruise was very informative and interesting when provided us with explanations on the wildlife while the service staff were attentive and friendly. The sunset was incredibly beautiful too! 2) Chobe Full Day Game Drive - 5 star experience for this game drive (3 hours Safari Jeep & 3 hours River Cruise). This was the best Safari experience we had in Africa. We managed to see many wildlife including African elephants, giraffes, impalas, variety of birds, nile crocodiles and even the lionesses! The guide was so fun and knowledgeable which was the main reason we had so much great time. The buffet lunch was very delicious with good variety too. 3) Victoria Fall Private Tour - 4 star for this tour because it was too misty and some parts of the viewpoints were impossible to see anything, but we totally understand that this has nothing to do with Shearwater. Still, we were very impressed by the Victoria Falls because the tour guide was very good in his explanation on the history and factual details about the waterfalls. We are very satisfied with Shearwater as their staff are very friendly, professional and more importantly serve with a smile especially the tour guides and the drivers. We highly recommend Shearwater for their reliable tour service and once again, thank you for the wonderful experience.
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Kai Wah
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Great way to spend one evening It was nice atmosphere and great way to spend afternoon in Vic fall city. Even if I was solo traveler, I could mingle with others so interacting with others is highly recommended (spending 2-3 alone with drink service might not be the best)
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Hiro
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So much fun Shearwater Bungee experience was great. Very professional and safe. It was exhilarating edging towards step but once you jump it is fantastic !
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Nick
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Give Shearwater a change to make your trip a tip top experience. We booked our activities at Vic Falls through Shearwater including a guide at the falls, a helicopter trip and a luxury cruise on the river. The lady who handled our bookings was Shamiso and she is friendly and efficient. Shearwater's service is excellent; they are punctual, communicate effectively through whatsapp, easy payment, good prices. We had Mehluli as our guide at the Falls and he made it so interesting and enjoyable.
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R9661DRamy
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Brilliant way to view Vic Falls The jet boat tour is amazing. The view of the Falls from the bottom is exceptional - a truly once in a lifetime experience; you’ll remember it forever. The staff are brilliant; very helpful, informative and super-friendly. Now, both the warning, but if you can handle it, a dramatic, breathtaking (in every sense of the word) surprise; access is quite difficult - so you best be a bit fit. The metal steps are incredibly steep at parts, and the rock steps are dangerous in sections too - but what an experience having climbed in and out of that wonderful gorge. Fantastic experience!!
Jane S profile picture
Jane S
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Poor quality bungee clip and photos for such a high price The falls are a breath taking place to be,the bungee jumping was also epic but the bungee photos and video clip are of poor quality for such an exorbitant fee.
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Letsema D
Good rating
Based on 17 reviews
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Achtung, absolute Abzocke. Wir hatten über eine Agentur einen Transfer von Kasane nach Victoria Falls City und zurück buchen lassen. Der Preis war mit 70 US$/Person schon recht heftig. Als wir dann im Shearwater Büro in Vic Falls City ankamen, wollte man dann plötzlich 140$ haben mit der Begründung, der Preis wäre nur für die Hinfahrt. D.h. 560$ für 4 Personen!!! Für diesen Preis hätte ich einen Flug erwartet, oder zumindest einen Range Rover in Pullman Version mit Champagner und Kaviar. Statt dessen haben wir unterwegs auf der Hin- und Rückfahrt sechs Mal das Auto gewechselt, unseren für 9 Uhr geplanten Heliflug verpasst, sind dann letztlich um 11:30 Uhr endlich gestartet, haben also den ganzen Vormittag in der Weltstadt Vic Falls City verplempert. So sieht modernes Raubrittertum aus.
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Muck
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They were so helpful when we were late for our airport transfer after whitewater rafting, they organised a new car and called the airport to let them know we were going to be late, they also checked us in so we could catch our plane in time! Everyone was so helpful, friendly, and supportive. During the whitewater rafting our guide gave clear instructions throughout, we honestly couldn’t have asked for more.
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Rebecca Beaumont-Reed
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Amazing! So well organised with friendly, knowledgeable and reliable guides. Had a wonderful time in Victoria Falls xxx
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Artyspice x
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Beautiful experience on the sunset cruise with informative guides. Very friendly too
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S'phesihle Ngqoko
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Rafted in Austria, Ecuador, New Zealand and Switzerland and this was the best one yet. Great combo of rapids, chill time to take in the views and excellent lunch and beer s
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Trent Plaine
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We had booked all our activities through Shearwater. What a fantastic experience. They were ALWAYS on time. The guides were professional and super helpful. Highly recommend using them for your adventures.
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Dineshnie Pillay
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Booked the white water rafting experience. 1. The morning briefing at the village is rather long due to large group size (appx 30-40pax). Better if they can do the briefing in smaller groups. And briefing is not clear… 2. Lots of waiting time such as waiting for the shuttle bus to pick us up from the village to the rafting starting point, long waiting lines to get equipment and sign in valuables. We got picked up at 7:10am and only reached the starting point of the hike down to the gorge at 9am ish. 3. The grouping was not pre-arranged. Hence, time is wasted and everyone is kinda confused. 4. The hike down to the gorge is difficult yet amazing! But it would be much better if the stairs and rails are well maintained… 5. More waiting time once we reach the river as only half of the rafts are set up… 6. Minimal practice run in the water and the safety instruction is not super clear, which I do think that’s the most important thing… 7. one of the rafts had LEAKAGE issue. That particular group always had to pump the raft after the rapids….. huge safety concern!!! 8. The ratio of kayak rescuers to no of participants is rather low (?) if I remember correctly, there’s only 3-4 kayakers for 5-6 rafts. Overall, our team is lucky to have a great, caring and encouraging guide. Tho it’s physically demanding, it’s fun! It would be much better if the safety and logistical arrangement can be improved…
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JY
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Everything was taken care of. Shuttles were available when needed and on time. Guides and drivers were extremely helpful and friendly.
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Prudence Keulder

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Victoria Falls

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Cancellation Policy

24hrs Prior
Within 24hrs
Fully Refunded Cancellation
50% Refund Cancellation

At Shearwater Victoria Falls we understand that plans can change, and we strive to be as accommodating as possible. However, to ensure that all participants have the best experience, we have implemented the following cancellation policy:

  1. Cancellations Made 24 Hours Prior to the Activity:

    • If you need to cancel your reservation, please notify us at least 24 hours before the scheduled activity. Cancellations made 24 hours or more in advance will receive a full refund or the option to reschedule at no additional cost.
  2. Cancellations Made Less Than 24 Hours Prior to the Activity:

    • Cancellations made within 24 hours of the scheduled activity time will be subject to a 50% refund. We understand that unforeseen circumstances can arise, so we offer the option to reschedule your activity, subject to availability and a rescheduling fee of 5% of the activity.
  3. No-Shows:

    • Failure to attend the activity without prior notice will result in the full charge of the activity with no option for a refund or rescheduling.
  4. Exceptions:

    • In certain cases, such as emergencies or extreme weather conditions, exceptions to this policy may be made at the discretion of our management team. Please contact us as soon as possible if such circumstances arise.
  5. Group Bookings:

    • For group bookings, cancellations must be made  48 hours prior to the scheduled activity. Cancellations made within this time frame will be subject to the terms outlined above.

By booking with us, you agree to the terms of this cancellation policy. We appreciate your understanding and cooperation.