Terms and Conditions

1.1 Currency: All prices are quoted in United States Dollars (USD).
1.2 Inclusions: All prices include Value Added Tax (VAT) and the Zimbabwean Government Tourism Levy where applicable.
1.3 Exclusions: All prices exclude National Park fees for activities where applicable.
1.4 National Parks Fees: National Parks usage and entry fees are subject to change. Resellers should verify current fees at the time of booking to provide accurate information to clients.
1.5 Price Adjustments: SWA reserves the right to amend prices without prior notice due to market conditions or other factors.

2.1 Currency: All payments shall be made in USD unless a special arrangement is made between the parties and confirmed in writing.
2.2 Payment Requirement: Full payment is required before the date of travel unless prior arrangements have been made.
2.3 Credit Terms: Credit terms may be extended to the Reseller by separate agreement and at the discretion of SWA.

3.1 VAT Inclusions: Prices will include VAT at the current standard rate where applicable.
3.2 Reseller Requirements: Zimbabwean Resellers must provide their VAT Registration Number and Tax Clearance Certificate.
3.3 Withholding Tax: In accordance with tax regulations, SWA may deduct withholding tax from payments to Resellers. These withheld funds will be remitted to the Zimbabwe Revenue Authority (ZIMRA).

4.1 Central Reservations Office: All bookings shall be made with the SWA Central Reservations Office (“CRO”) in Victoria Falls.
4.2 Availability Confirmation: Confirm availability with SWA CRO prior to booking.
4.3 Travel Voucher Requirement: All clients must be in possession of a valid SWA travel voucher (hard copy or digital) and present it prior to embarking on any SWA activity.

5.1 Discounts: Children may be entitled to discounts on certain SWA activities. Please refer to the Children’s Discount Policy Table in Appendix B.
5.2 Age Restrictions: Age restrictions apply to specific activities. Please refer to the Activity-Specific Terms and Conditions in Appendix A.
5.3 Additional Restrictions: Some activities have additional restrictions for children and young adults, such as weight or participation limitations. Please refer to the Activity-Specific Terms and Conditions in Appendix A.

6.1 Cancellation Notification: Cancellations by the Reseller must be made in writing or, if made telephonically, confirmed in writing immediately.
6.2 Cancellation Charges: The Reseller shall be liable for SWA’s cancellation charges as outlined in the cancellation policy.
6.3 Amendments and En-route Cancellations:

• 6.3.1 Amendments and cancellations en-route must be made by the Reseller.
• 6.3.2 The Reseller shall bear all costs, including repatriation and administrative fees incurred by SWA, as a result of en-route cancellations (e.g., ill health or injury).
  6.4 Effective Cancellation Date: Cancellation shall be effective only on the date which SWA receives the notification of cancellation.
  6.5 Late Cancellations and No-shows:
• Cancellations made within 24 hours of the scheduled activity, or failure to arrive (no-show), will result in a cancellation fee equal to 100% of the total price.

7.1 Subject to Availability: All activities are subject to availability and may be affected by weather conditions, river levels, or other factors beyond SWA’s control.
7.2 Participant Discretion: SWA reserves the right, at its sole discretion, to refuse any participant (adult or child) from taking part in any of SWA’s tourist activities.
7.3 Activity Cancellations: SWA reserves the right to cancel any activity due to unfavourable conditions, including but not limited to weather or safety concerns.

8.1 Travel Documentation: All Resellers shall ensure that travellers possess and comply with:

• 8.1.1 The correct travel documentation, including passports valid for the minimum period required by law in each country visited.
• 8.1.2 The correct visas and re-entry permits, valid for the countries visited. Visa costs incurred are for the traveller’s own account.
• 8.1.3 Health, foreign exchange, and other legal requirements.

8.2 Travel Insurance:

• 8.2.1 The Reseller shall advise travellers to take out comprehensive travel insurance.
• 8.2.2 Travellers should familiarize themselves with any exceptions and conditions imposed by the insurance provider, SWA, or underwriters issuing the policy of insurance selected.

8.3 Liability: SWA shall not be responsible or liable for any matters arising from the Reseller’s failure to comply with this clause.

9.1 Activity Information: The Reseller must inform their clients of all relevant activity requirements, including:

• 9.1.1 Age restrictions
• 9.1.2 Fitness restrictions

9.2 Payment Collection: The Reseller shall be responsible for:

• 9.2.1 Collecting all money due from their clients.
• 9.2.2 Ensuring payment is made to SWA.

9.3 Additional Fees Notification: The Reseller must inform their clients of any National Parks Fees or other additional charges payable and collected by SWA.

10.1 Binding Variations: No variation of these Terms and Conditions shall be binding unless communicated in writing by SWA.

11.1 SWA Rights for Non-Compliance: Should any of these Terms and Conditions not be fully complied with, SWA reserves the right to:

• 11.1.1 Cancel booking(s).
• 11.1.2 Withdraw prices.
• 11.1.3 Withdraw any other special trading arrangements.
• 11.1.4 Take legal action as necessary.

12.1 Termination Notice: SWA reserves the right to terminate this agreement by giving the Reseller one (1) month’s notice.

13.1 Applicability: Specific terms, conditions, age restrictions, and other limitations apply to individual activities offered by SWA.
13.2 Priority: Activity-specific terms supersede the General Terms and Conditions where applicable.
13.3 Reference: Please refer to Appendix A for detailed information.

14. White Water Rafting

14.1 Minimum Age: 15 years
14.2 Fitness Requirements: Reasonable fitness required
14.3 Inclusions: Transfers to/from Victoria Falls accommodation, all equipment, lunch, and drinks at the end of the trip
14.4 Availability: Subject to river water levels; may close in April/May if water levels are too high
14.5 Additional Fees: National Parks River Usage fees to be paid on/before check-in
14.6 Minimum Participants: 2 pax
14.7 Notes: Multi-day rafting trips require a minimum of 6 confirmed participants
14.8 Turnaround Time: 7 hours

15. Adventure Jetboat

15.1 Minimum Age: 10 years
15.2 Fitness Requirements: Reasonable fitness required
15.3 Inclusions: Transfers to/from Victoria Falls accommodation
15.4 Availability: Subject to river water levels; may close from August to December due to low water levels
15.5 Additional Fees: National Parks River Usage fees to be paid on/before check-in
15.6 Minimum Participants: 2 pax
15.7 Turnaround Time: 2 hours (30 to 45 minutes on boat)

16. Helicopter Scenic Flights

16.1 Age Restrictions: Open to all ages
16.2 Children’s Discount: Children below 2 years fly free but are not allocated a seat
16.3 Inclusions: Transfers to/from Victoria Falls accommodation
16.4 Conditions: Flights are subject to weather conditions and Civil Aviation Authority of Zimbabwe (CAAZ) regulations
16.5 Additional Fees: Government fees and Fuel Surcharge to be paid on/before check-in
16.6 Turnaround Time: 1 hour

17. Bungee Jump

17.1 Minimum Age: 14 years
17.2 Weight Requirements: 40 kg minimum, 120 kg maximum
17.3 Conditions:

• 17.3.1 May be interrupted by rain during the rainy season (November to February)
• 17.3.2 Operating times: 9 AM (10 AM from March to June during full flood season)
  17.4 Transfers: Not included but available for purchase
  17.5 Passport Requirement: Required to access the bridge (no visa fees if only visiting the bridge from Zimbabwe or Zambia)
  17.6 Turnaround Time: 1 hour

18. Bridge Swing

18.1 Minimum Age: 14 years
18.2 Weight Requirements: 40 kg minimum, 180 kg maximum
18.3 Conditions, Transfers, and Passport Requirement: Same as Bungee Jump
18.4 Turnaround Time: 1 hour

19. Bridge Slide

19.1 Minimum Age: 8 years
19.2 Weight Requirements: 40 kg minimum, 140 kg maximum
19.3 Conditions, Transfers, and Passport Requirement: Same as Bungee Jump
19.4 Turnaround Time: 1 hour

20. Historical Bridge Tour

20.1 Minimum Age: 10 years
20.2 Conditions, Transfers, and Passport Requirement: Same as Bungee Jump
20.3 Turnaround Time: 2 hours

21. Sunset Cruise

21.1 Age Restrictions: Open to all ages
21.2 Children’s Discount:

• 21.2.1 Children under 2 years cruise free (no seat or snacks provided unless paid for)
• 21.2.2 Children aged 3-11 years pay half price
  21.3 Inclusions: Return transfers, snacks, and beverages
  21.4 Minimum Participants: 2 pax
  21.5 Additional Fees: National Parks River Usage fees to be paid at SWA CRO
  21.6 Turnaround Time: 2 hours 30 minutes

22. Guided Tour of the Falls

22.1 Age Restrictions: Open to all ages
22.2 Children’s Discount:

• 22.2.1 Children under 2 years tour free
• 22.2.2 Children aged 3-11 years pay half price
  22.3 Inclusions: Return transfers
  22.4 Additional Fees:
• 22.4.1 National Parks fees to be paid on/before check-in
• 22.4.2 Children under 6 and Zimbabwean residents aged 70+ are exempt from National Parks fees
  22.5 Turnaround Time: 2 hours

23.1 Supervision Requirement: Children must be accompanied by an adult at all times.
23.2 Discount Table:

23.3 Additional Note: These General Terms and Conditions apply unless there are activity-specific conditions that supersede them. Please refer to the Activity-Specific Terms and Conditions in Appendix A for detailed information.

• 24.1 Central Reservations Office (CRO): Victoria Falls, Zimbabwe
  24.2 Email: reservations@shearwatervf.com
  24.3 Website: https://www.shearwatervictoriafalls.com
  24.4 Phone: +263 773 461 716 / +263 8328 44471-3

• 25.1 Agreement to Terms: By making a booking with Shearwater Adventures, Resellers and Customers acknowledge that they:

  • 25.1.1 Have read and fully understand these General Terms and Conditions of Trade.
  • 25.1.2 Agree to be legally bound by these Terms and Conditions, including any activity-specific terms outlined in Appendix A.